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Cain And Abel Showed Up In My Last Pipeline Review

I sit in pipeline reviews with CEOs/VPs/CROs all the time. Two of them stick in my head because they happened a week apart at the same company, with the same CRO. One was real. The other was a story the CRO was telling himself. The Abel Review “Why does the Abel account want to buy?”…

Mastering Sales Call Openings: The Critical First 3 Minutes

I asked a rep recently how he planned to open his first meeting with a new prospect. He said he’d introduce himself, build some rapport, and then get into questions. I told him that wasn’t a plan that works.  The first three minutes of a meeting set the conditions for everything that comes after. Who…

What to Say When a Prospect Pumps the Brakes

A rep I worked with was losing deals at the finish line. Not because his discovery was weak. Not because his presentations were off. He’d built real relationships with his prospects. They liked him. Meetings went well. And then he’d get to the end of a call, the prospect would say “let me think about…

Before You Touch The Comp Plan

The president of a large industrial company called me a while back. His sales team was underperforming. He’d been sitting with the numbers, turning the problem over, and he’d landed on a theory. “I think it’s the territory plan,” he said. “And the comp.” I told him I wasn’t sure that was it. When a…

Four Questions About Sales (Most CEOs Won’t Like Their Answers)

I’ve been doing this for twenty years. One thing I’ve noticed. CEOs who have a broken sales organization usually know it. They just can’t name the specific thing that’s broken. So they hire. Or they swap out the CRM. Bring in a new VP and wait to see if anything changes. Sometimes something changes. Usually…

What I Tell Clients Before I Do Their Sales Kickoff

A company called me a few months ago. They wanted me to come in and do a sales kickoff. Two days, the whole team, big energy to start the year. I told them I’d do it.  I also told them they were probably wasting their money. That’s always an awkward conversation. They’re expecting enthusiasm. They’ve…

The Most Common Discovery Mistakes in Mid-Market Sales

I show a clip from Friends in my sales training sessions. Ross and Rachel just fired their male nanny. His name is Sandy. He’s warm, present, great with the baby. Ross hates him. Always has. He just can’t explain why. Sandy takes the news graciously. Says he had plenty of other offers. He chose them…

Stop Adding Steps: Why Simpler Sales Processes Win Deals

When More Process Isn’t the Answer If you haven’t seen Armageddon, here’s the scene I keep coming back to. NASA needs to drill a hole in an asteroid. They bring in Harry Stamper. Bruce Willis. The best driller alive. They show him the shuttle, the crew, the equipment. They show him their version of his…

Most Mid-Market CEOs Are Solving the Wrong Sales Problem

I’ve had some version of the same conversation about 150 times in the last twenty years. CEO calls. Revenue isn’t where it needs to be. Pipeline looks fine on paper but deals keep slipping. Top rep is carrying the team while everyone else is mediocre. And the CEO is stuck in the middle of it….

More Sales Effort Isn’t Always The Answer

At least four times in my career, I’ve watched a company miss something major in the market. What’s interesting isn’t that they missed it. Markets shift. Buyers change. That happens to everyone at some point. What’s interesting is what they did next. Sales effort didn’t drop. If anything, it went up. More calls. More reps….

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